The organization field is a multi-value field, so you can use the following smart value to get the first organization of the field: Now, if you want to get the whole list of organizations, you can use the JSON syntax as explained in this thread: { "fields": { "Kunde/n": { {issue.Organizations.name.asJsonObject ("value").asJsonArray}} } } Unfortunately, Automation smart values doesn't have a way to obtain request type's description. Here are the available options for smart values against Request Type - {{issue.Request Type}} Accesses information from Jira Service Management requests. Available properties: {{issue.Request Type.requestType.name}} - Returns the customer request type. We wanted to get the previous assignee before automation changed it (as part of a workflow transition post action) to assignee "Automation by Jira" so we could set it back to the original. Here's the important details: Create Variable {{oldAssigneeId}} with the smart value {{assignee.accountId}} Edit Field (Assignee): {{oldAssigneeId}} Hi Nicat, I was playing with this and I think I found a solution but TBH it is odd that you have to do this to me. So I created two actions in the rule: create issue and add summary. edit the issue and choose the Summary field to edit. this is where you place your smart value as you have shared. LMK if this works. Overview Automation in Jira Service Management is a “no-code” capability that only takes a few clicks. By automating your processes and workflows, you remove the need for you and your team to perform manual, repetitive tasks – and you can focus on the work that matters. I created the automation for when an issue is created to update the summary: To append more text, you must use { {issue.summary}} that will keep the current summary and then add the text you need. I used the Automation Lite that is a free app, but it only runs 300 automation per month, but they have another version where is not limited svhKL. Hey, I have a rule that triggered on a specific issuetype creation and then sends a Slack message to a channel. For some reason I cant get the value of the custom fields name I want to send. I tried to following conventions: {{issue.Employee Name.name}} {{issue."Employee Name".name}} {{issue.[Emp Better management of SLAs in Jira Service Desk; Better support for creating sub-tasks with required fields; Else / If has shipped; How to integrate Jira and GitHub using Automation for Jira; How to use Automation for Jira sample rules in your project; How to use Slack Messages with Automation for Jira; New String and Date functions in To find the smart value for an issue field: Navigate to the field value you want to display in your rule and click on the field. Copy the ‘dot notation’ in the footer: In this example, the priority field is selected and shows the smart value as { {issue.fields.priority.name}}. The fields section is not required, however, so you can shorten In the send email action, you need to use the field ID. Example: Affected hardware is a custom field with ID 10040. To get the field value, go to Admin settings --> Issues --> Custom field --> search for custom field and click Edit details. Value will be present in the browser. Hi, Can someone please help configuring some smart values for some insight Custom fields. I'm using Project Automation to automatically update the Summary of issues logged through the Service Desk portal. I have one custom field of type ' Insight Object/s' called "On Behalf of" (custom field ID 26602) which references the "User" Object in Insight. Available in Server Lite: No. This condition allows you to quickly put a condition together without needing to write smart values or JQL. You just click what you want from our populated dropdowns and fill in the blanks. It supports most common Jira fields. Use this condition ahead of JQL and Advanced Compare Condition, where possible.

jira service management smart values